Privacy Policy
This Privacy Policy explains how [LEGAL ENTITY NAME] (“Regen Portal,” “we,” “us,” or “our”), which operates the Stem Cell Gurus community (the “Service”), collects, uses, shares, and protects information about you when you visit our website, submit an application, or participate in the community. By using the Service, you agree to the practices described here.
1. Information We Collect
Information you provide
When you complete an application, create an account, communicate with us, or participate in the community, we may collect: your name, email address, phone number, professional information (such as profession, license type, specialty, and practice or business details), the contents of your application and messages, and any other information you choose to provide.
Payment information
Membership is a paid subscription. Payments are processed by our third-party payment and community platform providers. We do not store full payment card numbers ourselves; that information is handled by the processor under its own terms and security.
Information collected automatically
When you visit our site we may automatically collect device and usage information, including IP address, browser type, pages viewed, referring URLs, and similar data, through cookies, pixels, and analytics tools described below.
Information from third parties
We may receive information from the platforms we use to run the community and our marketing, including the community platform, advertising platforms, and analytics providers.
2. Cookies, Pixels, and Advertising Technologies
We and our providers use cookies and similar technologies for site functionality, analytics, and advertising. If we run advertising, this may include the Meta Pixel, Google Ads and Google Analytics tags, and similar tools that help us measure and target ads. These technologies may collect information about your device and activity and share it with the relevant advertising platforms.
Where required by law (including in the EEA and UK), we will request your consent before setting non-essential cookies. You can also control cookies through your browser settings, and you can opt out of certain interest-based advertising through the platforms’ own controls and through industry tools such as the Digital Advertising Alliance and the Network Advertising Initiative. We honor recognized opt-out preference signals, including Global Privacy Control (GPC), where required.
3. How We Use Information
- To review applications and decide on membership.
- To provide, operate, and improve the community and the Service.
- To process payments and manage your subscription.
- To communicate with you about your account, sessions, updates, and support.
- To send marketing communications, where permitted, which you can opt out of at any time.
- To measure and improve our marketing, including advertising.
- To maintain safety, enforce our Terms, and prevent misuse.
- To comply with legal obligations and protect our rights.
4. How We Share Information
We share information with:
- Service providers and processors who help us operate, including our community platform ([e.g., Skool]), our form and CRM provider ([e.g., GoHighLevel]), our payment processor ([processor]), email and communication tools, analytics providers, and advertising platforms.
- Advertising platforms such as Meta and Google, as described in Section 2.
- Legal and safety recipients when required by law, to enforce our Terms, or to protect rights, property, or safety.
- In a business transfer, such as a merger, acquisition, or sale of assets.
- With your consent or at your direction.
We do not sell your personal information for money. Some sharing of data with advertising partners through cookies and pixels may be considered a “sale” or “sharing” under certain laws, such as the California Consumer Privacy Act. See Section 5 for your options.
5. Your Privacy Rights
Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, to opt out of marketing, and to opt out of the sale or sharing of your information. To exercise any right, contact us at support@regenportal.com.
California (CCPA / CPRA)
California residents may request to know, delete, or correct their personal information, may opt out of the sale or sharing of personal information, and may limit the use of sensitive personal information, without discrimination for exercising these rights. To opt out, email us at support@regenportal.com with the subject line “Do Not Sell or Share My Personal Information,” or use a Global Privacy Control signal in your browser.
EEA and UK (GDPR)
If you are in the EEA or UK, our legal bases for processing include your consent, performance of a contract, our legitimate interests, and compliance with legal obligations. You have rights to access, rectification, erasure, restriction, portability, and objection, and you may lodge a complaint with your local supervisory authority. [Identify the controller and any EU/UK representative and Data Protection Officer if applicable.]
6. Data Retention
We keep personal information for as long as needed to provide the Service, to comply with legal, tax, and accounting obligations, to resolve disputes, and to enforce our agreements, after which we delete or anonymize it.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. No Patient Health Information
The Service is a professional education and peer community. It is not a covered entity or business associate arrangement under HIPAA, and it is not intended for the submission of protected health information or patient-identifiable data. Do not submit patient records, identifiable patient information, or other protected health information into the community. If you choose to share such information, you do so at your own risk and remain solely responsible for your own legal and regulatory obligations.
9. Children’s Privacy
The Service is intended for professionals and is not directed to anyone under 18. We do not knowingly collect personal information from children. If you believe a minor has provided us information, contact us and we will delete it.
10. International Users
We are based in the United States and process information there. If you access the Service from outside the United States, you understand your information may be transferred to and processed in the United States. [Add transfer mechanisms such as Standard Contractual Clauses if you knowingly serve EEA or UK users.]
11. Third-Party Links and Platforms
The Service relies on and links to third-party platforms, including our community platform and payment provider, which are governed by their own privacy policies. We are not responsible for the practices of third parties.
12. Changes to This Policy
We may update this Policy from time to time. We will post the updated version with a new effective date, and material changes will be communicated as required by law.
13. Contact Us
Questions or requests about this Policy or your information can be sent to support@regenportal.com, or by mail to [LEGAL ENTITY NAME, MAILING ADDRESS].